Privacy statement Veterinary Clinic The Beestenhoek
Introduction
The AVG is the law to protect privacy and personal data. Under this law, an organisation working with personal data has certain obligations and the person whose data belongs to it has certain rights. This privacy regulation is intended to inform you of your rights and our obligations under the AVG.
Controller
Dierenkliniek De Beestenhoek is regarded as the data controller under the General Data Protection Regulation and is located at Beatrixstraat 2, 2661 GA in Bergschenhoek and can be reached on telephone number 010 - 5218122 or dierenkliniek@debeestenhoek.nl.
This privacy policy applies to all data processing carried out by Dierenkliniek De Beestenhoek and for all websites managed by it. The point of contact at Dierenkliniek De Beestenhoek is Ms Mirka Bredero-Ondris. She can be reached on telephone number 010 - 5218122 or via dierenkliniek@debeestenhoek.nl.
What we process your data for and on what basis
Dierenkliniek De Beestenhoek collects and processes your personal data for the following purposes:
- To inform you about new products, services and promotions of Dierenkliniek De Beestenhoek by e-mail.
- For handling enquiries, requesting quotes or dealing with complaints. This can be done via the website, in writing, by telephone or by e-mail.
- For the performance of the agreement you enter into with us.
- When you contact us with questions, comments, complaints or invoking any of your rights. This may be in person or by telephone, but we also include if you contact us by e-mail, participate in surveys and/or research, subscribe to our (e-mail) newsletter or contact us via social media.
- To comply with legal tax obligations imposed on Dierenkliniek De Beestenhoek.
- For the development of new products and services specific to our services.
- Calling or emailing you if necessary to carry out our services.
- Informing you of changes to our services and products.
- To deliver goods and services to you.
- To calculate and record financial data as a result of the agreement concluded with you.
From whom we process personal data
Dierenkliniek De Beestenhoek processes the personal data of (former) customers.
Who will receive the data
Dierenkliniek De Beestenhoek only provides data to parties involved in the execution of the agreement between you and our organisation. Agreements have been concluded with all these parties which stipulate which activities they may carry out on behalf and under the authority and instruction of Dierenkliniek De Beestenhoek. These parties may not process or use the data for their own or other purposes.
In addition, we will never rent, sell or otherwise expose your data to third parties for commercial purposes.
If you would like to be kept informed by Dierenkliniek De Beestenhoek about new products, services and promotions, you can sign up for our mailing. If you have given permission to receive our newsletter, we will send it to you. You can withdraw this permission at any time by sending an e-mail to: dierenkliniek@debeestenhoek.nl stating unsubscribe mailing.
How long we keep your data
We will not retain your data for longer than necessary for the purpose for which it was received. Dierenkliniek De Beestenhoek will anonymise data at your request if all financial obligations and legal deadlines regarding retention obligations have been met.
Security
Dierenkliniek De Beestenhoek has taken appropriate technical and organisational measures to secure your data and to prevent unauthorised persons from gaining access to your personal data. These measures are regularly reviewed, adapted and, if necessary, updated by Dierenkliniek De Beestenhoek.
Access to your data is set up in such a way that only authorised employees of Dierenkliniek De Beestenhoek have access to your data to the extent they need to do so to perform their job.
Your rights
Anyone whose personal data are processed by Dierenkliniek De Beestenhoek has the right to request access to their own personal data. Should it emerge that your data is factually incorrect, you can have this data corrected. In addition, you have the right to data transfer. This means that the data our organisation processes on the basis of your consent or on the basis of the agreement can be transferred to another data controller. If you wish to have data deleted in its entirety, you can make this known to our organisation. We will then anonymise your data from the moment there are no outstanding (financial) obligations.
If you wish to invoke any of your rights, you may do so by sending an e-mail to: dierenkliniek@debeestenhoek.nl stating inspection, correction, deletion or data transfer.
Social media
Our organisation likes to engage, via the web and (its own) social media channels, with customers, interested parties and website visitors about our organisation, services and activities. The aim is to provide useful and relevant information and/or answer questions made known via social media. We monitor the internet and social media for this purpose. We make every effort to follow, participate in and/or proactively respond to feeds on these channels and answer individual, relevant questions and comments. We expressly reserve the right not to respond to every question or comment. No rights whatsoever can therefore be derived from whether or not we respond in a substantive manner. When participating in feeds and answering questions or responding to comments, we may record (personal) data. These will naturally be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels or the content on their social media channels. If you have any questions or comments, please contact us at dierenkliniek@debeestenhoek.nl.
Mention of automated data collection and cookies
We do not use automated decision-making or cookies.
Complaints about the handling of your personal data
If you are of the opinion that Dierenkliniek De Beestenhoek is in breach of this privacy policy or applicable privacy legislation or carelessly handling your personal data, you can submit a complaint to us at any time via dierenkliniek@debeestenhoek.nl or via telephone number 010 - 5218122. Naturally, we will deal with your complaint as soon as possible to ensure that it is resolved. If you believe that your complaint has not been resolved by us to your satisfaction, you have the right to lodge a complaint with the Netherlands Authority for Personal Data (www.autoriteitpersoonsgegevens.nl).
Questions
If you have any questions and/or comments after reading the privacy policy, please contact us at dierenkliniek@debeestenhoek.nl or by calling 010-5218122
Changes
Dierenkliniek De Beestenhoek reserves the right to make changes to its privacy policy. We advise you to check this page regularly to see whether any changes have been made. We will also communicate important changes in the processing of your personal data or in the privacy policy via the website www.debeestenhoek.nl and other communication channels used by it.
Bergschenhoek 01-01-2024